Franchisors are the driving force of the Jim's system. They are responsible for recruiting, training and supporting Franchisees, which includes finding them work and providing practical and moral support. They are ‘hands on' – usually operating a franchise themselves while building and supporting their team.

Franchisors set an example of hard work and customer service. They can help others to run a successful business because they've done it themselves. It is a demanding role that combines practical ability with a high level of personal and business management skills.

Franchisors must provide strong leadership, helping Franchisees to understand where they may be going wrong. But treating them at all times with the utmost respect and consideration. In our terms, Franchisees are customers rather than subordinates.

The primary focus of a Franchisor is helping their people to succeed. Our surveys show that Franchisors of fast growing Regions are frequently in contact with their Franchisees, responding fast to calls and phoning each Franchisee at least once a month. They are also expected to hold regular meetings and conduct business reviews.

Franchisors will be expected to have a first-rate employment or business history, a commitment to customer service, and an obvious passion for helping other people to succeed. There is a tough and quite lengthy selection process, involving interviews and attendance at our three-day Franchisor induction course before any final decision is made.